◆ About cancellation ◆
It is possible to cancel your order by each order number from your order history details of My page.
SuperGroupies My Page
Note:
- If you want to cancel only a few items in your order
- If the cancel button is not displayed
In the case above, please contact our customer service.
SuperGroupies Customer Service
※Please note that withdrawing your cancellation of order is not possible, once you cancel your order.
◆ About Size exchange and Returns ◆
If you want to exchange size or return your item, please contact our customer service with filling in the following details.
- Name
- Order number
- Product name
- Desired size (if you want exchange)
SuperGroupies Customer Service
In addition, in the case of the following situations, we can not accept your request on exchange or return.
-When 7 days or more have passed since the arrival of goods
-When the invoice is attached directly to the product bag or box and returned
-Products that do not have bags, boxes, and other materials together
-Products that have an external scratch which is considered as used outdoor
-Products that do not have the size in stock you willing to exchange to
-The condition of the product (including box and materials) is different when returned to us, compared to the time of delivery.
※ Trying on items at the entrance (concrete) is regarded as used, therefore can not be exchanged.
Please be aware that customer is responsible for the delivery fee when returning the product.
In addition, when sending out a size exchange product from us, we charge delivery commission fee for 789 yen to you.