Below explains the SuperGroupies shipping details.
About shipping fee
It will cost 500 yen including tax in Japan nationwide.
What kind of delivery method is available?
We delivery by Sagawa Express Co., Ltd. and Yamato Transport Co., Ltd.
※You can choose the shipping company when ordering.
※Please note that delivery may not be available at your preferred shipping company.
Is redelivery available?
When you cannot receive your package due to long-term absence, please check below:
■Customers who chose credit card or convenience store postpay payment
Delivery company will return the product to our shop and will be stored for several days. After several days we will cancel it.
■ Customers who chose cash on delivery settlement
We will have a day when we check the return item in our shop and we will cancel it.
In either case, redelivery is possible by contacting to our Customer Service.
If you wish to re-deliver, please contact our Customer Service.
※ Please be aware that upon re-shipment, the shipping fee, re-shipment fashion discount fee, return delivery fee will be added to the item price and shipping fee.
If you didn't receive the product.....
- Products are delayed
If there is a delay in the pre-order product, we will contact you via email from our Customer Service (support@super-groupies.com).
※ Depending on the email settings, email may not be delivered so please set your email address so that it can be received - In the case of remote island or bad weather
Delivery may be delayed depending on remote islands, other areas, and weather condition. - About pre-order product
The delivery date of pre-order product is described on each product detail page. Items in stock can be delivered immediately, but reserved items will have time until delivery.